Tuning In: How to Actively Listen to Young People.

Being a caregiver and/or educator of children and adolescents can be a daunting task. The intentions we have to be the best adult role models for our younger populations is often sound, but sometimes the application of this intent is somewhat flawed or misguided. How can we give young people the best of ourselves?

One theme that comes up repeatedly in my work with families and educators is the importance of active-listening. It is a skill-set that often can repair and improve relationships between adults and youth rapidly, when the key principles are applied.

As the name suggests, active listening is active in its intent, not passive. We have what I call ‘surface’ level listening. Where we skim over the information we are hearing, but we do not delve any deeper, and we don’t see any reason to do so. Surface level listening is perfectly valid for day to day listening tasks, such as listening to the radio while driving, but when it comes to relationships with people and especially young people, we often need to be better tuned in to what is being communicated.

Key Benefits of Active Listening

Active listening demonstrates to young people;

  • They are worthy of your love, care and attention
  • You are interested in what they have to say
  • You are willing to learn and understand the young person’s viewpoints and perspectives
  • You respect them

Implementing active listening can assist with conflict, address misunderstandings and foster a deeper acceptance, trust and connection.

How to Tune In and Implement Active Listening

  • Remove distractions when possible, turn of the tv, put down your phone, pull over when driving. Your undivided attention sends a positive and powerful message of interest.
  • Focus on the present moment, if your mind wanders bring it back. Practising mindfulness exercises can help with this aspect.
  • Concentrate on what the young person is saying and on their non-verbal behaviour as they are speaking.
  • Try not to interrupt until there is a natural pause to speak, also allow for silence when needed.
  • Ask clarifying questions; How are they feeling? What do they need?
  • Aim to be empathetic and considerate of the young person’s experience.
  • Avoid being predictive in what you think they will say next, you may be right or wrong, either way does not matter, you might miss information, whilst thinking of your own reasoning.
  • Check and show your understanding by summarising the key points of what is being said.

Example: You are hurt that Felix didn’t invite you to his party this weekend, when your other friends are invited, I can understand that would be upsetting.

  • Checking for understanding is an effective way of encouraging the young person to keep talking and provide you further insight and information.
  • Avoid judgemental language and subjective viewpoints. Example: Well, Felix is just a bully, who cares about his dumb party!
  • Avoid personal disclosure and opinion unless it is asked for. Shared experiences can be helpful, but not always, they can remove focus away from the young person.
  • If the young person asks for support/help be willing to discuss and develop solutions together.
  • Check in. When needed, do a gentle wellbeing follow up check in the hours or days ahead.
  • If the issue is serious or not resolving, seek further professional support to assist.

Keep well in heart and mind,


Supporting your Children and Adolescents during Home-based Isolation.


This is the main priority. Your children need to be provided for and reassured.

  • Is the home secure? Does your child have a space to call their own?
  • Make sure your children are aware of any safety limits at home and remind them of these as situations arise and change.
  • It is common for adolescents in this developmental stage to withdraw from their parents. Respectfully discuss with them the importance of their safety and health and any necessary changes that may need to be implemented. Try and keep things as normal as possible and allow for independence and freedom of choice when appropriate.
  • Do you have emergency information at hand and if appropriate are your children aware of what to do if they have a serious concern or there is an emergency?
  • Are the vital needs of your family being met? Shelter, food, water, medical needs, mental and physical health, exercise, connection and creativity?
  • Monitor your child’s well-being and mental health. Take action if concerned. Encourage them to talk with you but also make them aware of online and phone based support lines if they need to seek support independently.
  • Reassure your children that these adjustments are different, but okay. Be truthful, but clear that as their parent/caregiver it is your job to take care of things and you are up for the job!
  • Be aware of your own reactions and responses as a caregiver. If you are feeling overwhelmed, take some time-out. Reach out to your partner, friends, family and/or seek support from professionals.


Look at you home environment with a different lens.

Is it a calming place to be?

  • Is the house clean and mostly organised or is there clutter and mess everywhere?
  • Encourage your children to reorganise their spaces, set up a space for quiet reflection/reading/napping. A space for school work. A space for creative play. A space for togetherness as a family.
  • Does it feel like a home? Is there adjustable lighting, a suitable temperature, soft furnishings, plants. Does it have life? Is it overly sterile or does it feel cosy, a place you would like to be? A place you can feel secure and relaxed in?
  • Don’t discount the importance of family pets, encourage your children to care for them and connect with them more than they may have been doing previously.
  • Create a ritual at night of herbal tea, warm milk. Instigate a story or a chat before bed. Develop ‘good-night’ connection, especially with your adolescents.
  • Good quality sleep needs to be prioritised. Encourage ALL technology to be stored and charged in a communal area at a set time each evening. Times may differ depending on the age and needs of the family.
  • Be conscious of how you are accessing your information and the impact this may have on your child. Is the TV news on constantly? Try and be mindful of how and when you need to be updated, but allow everyone, especially children to switch-off from outside news sources.


Discuss as a family the importance of having space and how this will be encouraged and respected when required.

  • Work on finding a balance between connecting and allowing for your children to have their own autonomy and space when needed.
  • Be respectful of each other’s space. Knock before entering bedrooms, seek permission to use each other’s personal things.  
  • Have a family meeting once a week to discuss any concerns, updates and changes that your family may need to address together.


When in isolation a weekly schedule is vital to assist in the reduction of anxiety and stress. Collaboratively work with your children to develop their Monday to Friday routine. Keep it as regular as possible.

  • Use their school weekly timetable as a guide and get creative together in how classes or activities can be replicated in the home environment.
  • Set up opportunities online with your child’s friends, fellow students. This could be a daily quiz, reading to each other a creative writing response or an art class.
  •  Use the web as a source of learning tools, how to videos such as an indoor exercise class or how to learn a new skill or talent.
  • Allow for weekend to be more relaxed and an opportunity to be together as a family, connect in with friends and reduced stress. Brainstorm as a family creative ways of how to maintain connection with others when in isolation.


  • Allow your children to connect in with their friends via social media platforms, especially visual ones.
  • Encourage a video chat, watching your favourite show while face timing with a friend.
  • Family movie and game nights. Allow family members to take turns in running the night. Choosing the game, preparing a snack and being the ‘host’.
  • Use this as an opportunity for your children to educate you on how they use social media platforms. You might want to set up a family Instagram account and post a daily photo, make a silly family Tik Tok.
  • Be more vigilant around online bullying. Make sure you children are safe online and know what to do if something occurs. Discuss and remind the importance of responsible use of technology.
  • Aim for ‘screen free’ time each day.


As a family talk about your individual strengths.

What is each member of the family good at? How their strengths might be used to support one another, contribute to the family from a practical and psychological perspective. Who is the encourager of the family? Who is the ‘truth teller’? Who likes to brush the cat? Who likes to create new recipes?


Helping others and encourage Random Acts of Kindness (RAK) can allow your child to focus beyond their own current circumstances, developing empathy. It lowers anxiety and stress and increases feelings of hope, connection and well-being.

  • Draw and/or write letters of introduction, poems, funny jokes, a weekly ‘Joe’s family update’ and pop them in neighbours letterboxes or send to friends and family.
  • Do a rubbish pick up on your daily walk.
  • Cook or make something for a neighbour who may be elderly or lonely and drop it at their door
  • Write ‘thank-you’ cards for healthcare workers, teachers, shopkeepers, truck-drivers.

Remember to be gentle and patient with yourself as a caregiver of young people. Don’t expect yourself to be the perfect person as you navigate this. Embrace the challenge but also accept that some moments will be easier and more successful than others. You’ve got this!